Terms and Conditions

 
 

Reservation Contract

All bookings are made with Highline (HL). When booking a trip you acknowledge that you have read, understand and agree to the terms and conditions below. When making a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. Your booking is confirmed and a contract exists between us when you receive receipt of registration and payment.


Deposit

A deposit is required to reserve your space. Your deposit is fully refundable for up to 7-days (less credit card processing fees).

Final Payment

The balance of your payment is due by 60-days prior to the start of the trip. For late bookings placed less that 90-days prior to the start of the trip, terms are net-30 or before the start of the trip (whichever date comes first). If payment is not received, we hold the right to cancel your reservation.

Personal Information

To reserve your booking you will need to complete the required details upon deposit. Details include (but are not limited to): full legal name, date of birth, passport number, passport country of issues and expiration, dietary requirements, pre-existing medical / health conditions, and running / hike / activity history.

Medical

It is required that you disclose any and all pre-existing medical or health conditions that may affect your ability to participate in activities or travel. HL holds the right to deny you permission to travel or participated if HL determines that your condition puts you at a risk for yourself or others. It’s always best to consult with your physician to confirm your fitness for travel and participation in the planned activities. It is  your responsibility to assess your limitations, fitness level and medical needs.

Cancellation Policy

Cancellations within 7-days of booking will receive a full-refund, minus a 2.9% credit card processing fees (each way).

After the 7-day window, deposits are non-refundable

Cancellations after the 7-day window and prior to 60-days before the trip will receive a 50% refund* minus a 2.9% credit card processing fees (each way).

60-days or less from the start of the trip, there are No Refunds

*Applicable only if your balance has been paid in full and on time. If the balance has not been paid and you have to cancel, we will retain the full deposit.

We encourage you to purchase cancellation insurance to cover losses in the event that you need to cancel. Arriving late, leaving early or non-arrival will result in No Refunds and you will be responsible for any additional transportation costs incurred.

Cancellation by Us

If the trip is not booked to an acceptable capacity, we reserve the right to cancel the trip. Events outside of our control: terrorism, natural disaster, etc. that would make the trip unsafe will be cause for us to cancel the trip. In that event, we will issue a full refund. HL is not responsible for any incidental expenses that you have incurred: non-refundable flights, travel insurance, etc.

Trip inclusions

Please reference the individual trip page for a complete list of inclusions.

Trip Exclusions

Please reference the individual trip page for a complete list of exclusions.

Age requirements

Our trips are for adults, and the minimum age is 21. There is no maximum age. Please keep in mind that our trips are active and may not be suitable for all.

Travel Insurance

We require Travel Insurance or a waiver declining coverage. Travel insurance should cover against: personal accident, death, medical and emergency. It’s recommended that it also covers lost luggage / personal effects and trip cancellation.

Itinerary

HL can make changes to the itinerary at any time. We work hard to build our schedule, but if we deem the weather or destination unsafe, we reserve the right to adjust as needed.

Rule and authority on tour

We have two experienced group leaders for this trip. The judgement and decisions of our guides are final with all things related to safety. Failure to comply effects the overall safety of the group and you may be directed to leave the trip without a refund. Additionally, it is mandatory to comply with all laws, customs and regulations of the places we visit.

Inclusion and interaction with other guests

In short, be cool! We want everyone to have a great time, walk away with new friends, and a love for one of our favorite places. We are 100% inclusive of all races, genders, lifestyles, and backgrounds; we expect you to be too. Harassment or abuse in any form will not be tolerated and will be grounds for dismissal from the trip with No Refund.

Acceptance of risk

You acknowledge that the nature of travel and participation in activities involves a small degree of personal risk. A liability waiver / hold harmless agreement will need to be signed to finalized your booking.

Photographic rights and marketing

You agree to give HL royalty-free license rights and permission to use images taken of you during the trip for advertising and promotion, be it print, digital, or social media.

Privacy policy

Your personal information is used specifically for the purpose of trip planning, marketing of our trips or news. We never share or disclose any information to third-parties.